Where and when can payments be made?
Along with payment by mail, the City has four places to drop off utility payments:

• In a drive-up box in the lower level parking lot just west of Rosemount City Hall, 2875 145th St. W.
• Near the front door of City Hall off the upper level parking lot.
• Dropbox in the upper level of City Hall. (Weekdays, 8 a.m. to 4:30 p.m. excluding holidays)

In all cases, the City collects payments by 9 a.m. on the working day after the due date. Payments after 9 a.m. are late, and penalties will be imposed.

We accept cash, checks, VISA, and MasterCard payments in person at City Hall. Online payments can be made through Payment Service Network. ALL phone payments are made through PSN by calling 877-885-7986. There are no fees for online or phone payments at this time. Also, remember the Direct Pay option to eliminate payment hassles.

Show All Answers

1. How can a customer set up a new account when purchasing a home?
2. What help can the City provide for repairs?
3. Where and when can payments be made?
4. When are bills sent, and when is payment due?
5. Who’s responsible for paying utility bills?
6. What’s the penalty for late payment?
7. How is billing handled when property changes hands?
8. Will the City shut off water service for non-payment?
9. What if I suspect that my water meter is inaccurate?
10. Why is there a fee for storm water?
11. How did the City decide what fee to charge my property?
12. My property does not contribute any runoff into the City’s storm water system. Why do I have to pay a fee?
13. I own land in the rural area of Rosemount, and I don’t see any signs of City culverts or ponds. What benefit do I get for my payments?
14. How can I learn more about the way fees are set?