How is billing handled when property changes hands?

If you are moving from your property, you must request a final reading. A minimum of a 24-hour notice to the City is required. The seller must provide a forwarding address and the name of the buyer before the final bill can be mailed. The City sets fees for the installation of new meters, disconnection of service, and reconnection. Those fees are reviewed annually; telephone 651-322-2099 for details.

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1. How can a customer set up a new account when purchasing a home?
2. What help can the City provide for repairs?
3. Where and when can payments be made?
4. When are bills sent, and when is payment due?
5. Who’s responsible for paying utility bills?
6. What’s the penalty for late payment?
7. How is billing handled when property changes hands?
8. Will the City shut off water service for non-payment?
9. What if I suspect that my water meter is inaccurate?
10. Why is there a fee for storm water?
11. How did the City decide what fee to charge my property?
12. My property does not contribute any runoff into the City’s storm water system. Why do I have to pay a fee?
13. I own land in the rural area of Rosemount, and I don’t see any signs of City culverts or ponds. What benefit do I get for my payments?
14. How can I learn more about the way fees are set?